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April 16, 2018 - Comments Off on Customer Support Executive

Customer Support Executive

By now, you have spent some time honing your talent.

You are able to grasp nuances of a brand and are thinking ‘strategy’. You are able to write well and communicate the ideas in your head. You are ready to make the shift.


Experience: 1-3 years

Required Skills: Very good English: writing and communicating. Composing and sending high-quality, error-free emails. Must know typing. Must understand briefs.

Tools: MS Word, MS Excel, Google docs, Dropbox, Intercom, Zoho

We want someone who: 

  1. Is good at understanding briefs
  2. Has worked in the eco-system
  3. Basic knowledge of design, writing, digital marketing, social media
  4. Is highly responsive, someone who replies to mails and messages sent by clients, vendors, team members immediately
  5. Someone who has a knowledge of materials, vendors, site visitations
  6. Can handle our chat handles for customers
  7. Familiar with modern customer engagement tools such as Intercom, Freshdesk, Zoho

You won’t like it here if:

  1. You are not focussed. We want you to learn & grow fast
  2. You are not a master of your software. You will not be able to deliver
  3. You can handle only one brief at a time. Unfortunately, time is of the essence and multi-tasking is the need of the hour
  4. If you do not want to learn
  5. If you don’t enjoy your work
  6. If you don’t want to get your hands dirty. From dealing with vendors and clients to site visits, we do everything ourselve
  7. If you are in it for the wrong reasons. We come to work early and try to leave early. Party/sleep/chill, your time, your choice.

Good to have:

  1. Aspire to be a strategic thinker and solve problems for brands
  2. Aspire to write/design
  3. Desire to grow and learn
  4. A love for chai, shorts & flip-flops, cause that’s how we roll

If interested, please send your work to careers@rezonant.net

To apply for this job email your details to careers@rezonant.net

Published by: Rezonant

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